Client Service Matrix

If you downloaded our client service matrix because you’re a little bit interested in what we bring to the table that you’re not already experiencing, I understand your curiosity. The fact of the matter is, most companies in California only see their agent once a year at renewal, twice if they’re lucky. The issue is, agents are focused on selling a product, not solving your problems. At Glass Insurance, we provide a comprehensive planning and team-based model approach, which allows us to reduce your total cost of risk, as opposed to simply sell an insurance.

Let’s think about it for a second. If you have a bad workers’ compensation claims history, your experience modification factor goes up. That means that your rates go up and your agent actually gets a raise based on your poor performance. How is this fair to you and your company? That’s why we focus on total cost of risk, which allows us to utilize creative solutions and create pricing efficiencies for you and your insurance products and help you drop costs you didn’t even realize were there.

Now, if you’re one of those people that only sees your agent once a year and your premiums continue to go up and up and up, please reach out to us today. Send us an email, give us a call or schedule an appointment. We’ll be happy to set aside the time to help you see the difference between what you’re currently experiencing and transparency you can trust.

Call Glass Insurance Agency in Livermore CA at (925) 443-1050